Kentdale First Aid Training Ltd - Terms and Conditions
Candidate Fitness
There are a number of practical sessions on all courses, these will include CPR – Cardio Pulmonary Resuscitation and the placement of casualties into the Recovery Position. Candidates must be able to achieve these practical skills to be awarded a certificate.
Any physical disability or illness that may hinder participation on the course should be highlighted to the trainer prior to commencement of the course.
Course Duration
Candidates must attend the entire course in order to gain their certificate.
Any issues which might prevent full attendance should be raised with the trainer at the earliest opportunity.
Training Facilities
Training will be carried out at Kentdale First Aid Training Centre, Gatebeck, Kendal.
On request training can be carried out at an alternative site for group bookings of 8 or more students. The alternative facilities may need to be visited prior to commencement of the course by a member of staff from Kentdale First Aid.
This visit will check to ensure that:
Kentdale First Aid Training will do their utmost to accommodate the client, however if the premises are not suitable then another local venue may have to be sought which could have some bearing on costs.
Bookings
Course bookings and enquires can be made via phone or using the booking form on our web site www.kentdalefirstaid.co.uk . We will respond to all enquires as a matter of urgency. Bookings will always be confirmed in writing prior to course commencement.
Payment Terms
Payment for individual course bookings must be made in full prior to commencement.
For company course bookings, payment must be received within 14 days of receipt of the invoice.
We accept payment by cash, cheque or electronic bank transfer. The payment details are shown on the invoice.
Certificates will be held by Kentdale First Aid Training until full payment is received.
Cancellation
Course cancellations should be made initially by telephone followed by a written submission by the client and will carry the following charges:
We will either refund any payments or candidates can be transferred to another course of their choice.
Candidate Substitution
Kentdale First Aid Training will accept short notice candidate substitutions but we would ask that any such changes are advised at the earliest opportunity.
Any changes to the original booking in respect of numbers attending should also be notified as soon as possible.
Certification
Certificates are only issued upon receipt of full payment and full attendance of the course.
All candidates are required to complete and sign a course attendance registration form. Certificates will be issued based on this information and spelling given.
If a duplicate or replacement certificate is required, there will be an administration charge of £5.00 per certificate.
Candidates who have failed to sign the course attendance registration form will not receive a certificate.
Complaints
Complaints should be taken up with the trainer at the time of the course. If however you are not satisfied with the outcome, a written complaint must be made within 14 days and should be addressed to Kentdale First Aid Training, Unit 12 Gatebeck Industrial Estate, Gatebeck, Kendal. LA8 0HW.
You will be contacted within 2 working days to discuss the complaint and, hopefully, to resolve any issue.
There are a number of practical sessions on all courses, these will include CPR – Cardio Pulmonary Resuscitation and the placement of casualties into the Recovery Position. Candidates must be able to achieve these practical skills to be awarded a certificate.
Any physical disability or illness that may hinder participation on the course should be highlighted to the trainer prior to commencement of the course.
Course Duration
Candidates must attend the entire course in order to gain their certificate.
Any issues which might prevent full attendance should be raised with the trainer at the earliest opportunity.
Training Facilities
Training will be carried out at Kentdale First Aid Training Centre, Gatebeck, Kendal.
On request training can be carried out at an alternative site for group bookings of 8 or more students. The alternative facilities may need to be visited prior to commencement of the course by a member of staff from Kentdale First Aid.
This visit will check to ensure that:
- the room is large enough to comfortably seat and accommodate the number of candidates attending and that there is sufficient space for candidates to carry out the practical sessions
- there is suitable heating, lighting and ventilation.
Kentdale First Aid Training will do their utmost to accommodate the client, however if the premises are not suitable then another local venue may have to be sought which could have some bearing on costs.
Bookings
Course bookings and enquires can be made via phone or using the booking form on our web site www.kentdalefirstaid.co.uk . We will respond to all enquires as a matter of urgency. Bookings will always be confirmed in writing prior to course commencement.
Payment Terms
Payment for individual course bookings must be made in full prior to commencement.
For company course bookings, payment must be received within 14 days of receipt of the invoice.
We accept payment by cash, cheque or electronic bank transfer. The payment details are shown on the invoice.
Certificates will be held by Kentdale First Aid Training until full payment is received.
Cancellation
Course cancellations should be made initially by telephone followed by a written submission by the client and will carry the following charges:
- 14 days or more = Full refund
- 7 - 14 days = 50% of total cost
- Less than 7 days = No Refund
We will either refund any payments or candidates can be transferred to another course of their choice.
Candidate Substitution
Kentdale First Aid Training will accept short notice candidate substitutions but we would ask that any such changes are advised at the earliest opportunity.
Any changes to the original booking in respect of numbers attending should also be notified as soon as possible.
Certification
Certificates are only issued upon receipt of full payment and full attendance of the course.
All candidates are required to complete and sign a course attendance registration form. Certificates will be issued based on this information and spelling given.
If a duplicate or replacement certificate is required, there will be an administration charge of £5.00 per certificate.
Candidates who have failed to sign the course attendance registration form will not receive a certificate.
Complaints
Complaints should be taken up with the trainer at the time of the course. If however you are not satisfied with the outcome, a written complaint must be made within 14 days and should be addressed to Kentdale First Aid Training, Unit 12 Gatebeck Industrial Estate, Gatebeck, Kendal. LA8 0HW.
You will be contacted within 2 working days to discuss the complaint and, hopefully, to resolve any issue.